It is rare to find so many nice staff members in one place. The staff is extremely friendly and helpful. Really enjoyed my stay at the DoubleTree downtown for the marathon in town. The pool was totally worth the trip but the hotel policies are seriously lacking. We had a sewage issue in the shower one of our rooms and they refused to switch rooms because there wasn't any management there to switch us. The staff was overall pretty young and a little short tempered. They are trying to filter a lot of issues through the front desk but there were only 2 people working it and the line moved super slow. The pool bar provides towels for $10 or you can get them free through the front desk. You must pick this up from the front desk. Problem is they have a 2 bags per room max regardless if it is a 4 person room or not. They provide a bag with: 1 water bottle, one orange, one granola bar, and one danish. They also say they have 'continental breakfast' which is not the case. You will be asked to leave the pool without the correct one. You have to go back to the front desk every day to get new wristbands for the pool. The pool area was gorgeous but the front desk does a poor job explaining the hotel policies. As much as I appreciate the extra security measures I do hope they can correct the night managers attitude. The bell hop was fun and even gave a little history while taking our things to our room and then again to our car. The staff outside of the one manager was super friendly and very helpful. We did not get to try the buffet as it is only open Thursday to Sunday and we were here on a Tuesday. The food at the food court is amazing and reasonably priced. The hotel is clean and surprisingly does not smell like smoke even though the majority of the casino floor is smoking allowed. Eventually we were able to get one working key card. Again the elevator will not work unless you have a working key card. The front desk manager again was very rude and refused to make me key cards for my room. I asked the security guard if I needed to bring it with me back to the desk and he said no because he confirmed. Security walks you to your room to verify again no problem however Security walks me back down and confirms the ID and the manager still would not make me new key cards because again I did not have my ID. Security measures make you use an ID to get a new card that is fine however, we just came from the pool so did not have an ID. You have to use your key card to get to your floor of the hotel. We went to the pool when we came back our key cards did not work. The night shift desk manager was very rude.

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